If something is not right, you have seven days from delivery to start a return.
What can be returned
Anything unused, in its original packaging, with all seals, tags and accessories intact. The item has to be in a condition we could sell again.
What cannot
- Products opened or used, unless what arrived was faulty
- Items marked non-returnable on the product page
- Anything damaged after delivery
- Consumables where the seal has been broken
Faulty, wrong or damaged
Tell us within 48 hours of delivery and send a photograph through the help centre. We collect it, and you choose a replacement or a full refund including delivery. You pay nothing.
Changed your mind
Also fine within seven days, on unused goods. The return collection costs 49, taken off the refund. Everything else comes back to you.
How to start one
Open your orders, choose the order, and select the item. We arrange collection from your address, usually within two working days.
When you get the money
We inspect on arrival at the warehouse, which takes up to two working days, then refund immediately. The money reaches your account in five to seven working days depending on your bank. Store credit is returned instantly.
Cancelling instead
An order that has not yet shipped can be cancelled outright from your orders, with a full refund and nothing deducted. That is always the cheaper route if the goods are still with us.